Joyce Miller

Eli De Friend

Julia De Friend Miller

What we do

Strategy facilitation

Leadership Development


Capacity Building

Performance Management
& Evaluation

Organisational Development

Change Management


Within the realm of development cooperation, I create management tools and carry out capacity building programmes with institutions, industrialists, and consultants in developing countries (e.g. Indonesia, Vietnam, Thailand, India, Sri Lanka , Turkey) to equip them with a systematic approach to reduce production cost and improve product quality while simultaneously reducing impacts on the environment and enhancing worker health & safety.

As co-founder of a Swiss-based NGO, Joyce created a project funded by international agencies to establish "learning networks" to engage the business community in sustainable development.

While at International Institute of Management Development (IMD), Joyce launched an "action learning" partnership of 10 European companies to integrate environmental aspects into daily business practice.


Eli is a strong advocate of the practical role of theatre to develop interpersonal communications in daily life. During language studies at Southampton University, he animated drama workshops and was president of the Theatre Group. In Brussels in 1991, he directed and acted in a successful French-speaking production. He has continued his activities in amateur dramatics and music since his arrival in Switzerland in 1995, starting with an active role in the "Coopérative LE ROYAL" in Tavannes and later the Geneva English Dramatic Society (GEDS).

Who are we

Joyce Miller

Joyce Miller portraitJoyce designs and facilitates interventions for management teams to support organisational change and leadership development. She is a certified facilitator of LEGO Serious Play, an innovative “real time” strategy- and team-building tool. We work closely with companies to design and run interventions to develop high-performance teams; help individuals develop insights regarding the impact of their styles and preferences on the team; and spark innovation.

Additionally, Joyce does executive coaching on 360° performance assessment tools (PROFILOR, PMI’s Competency Model, Denison, Leadership 360°), MRG’s Personal Directions, Myers-Briggs Type Indicator (MBTI), and the Belbin Self Perception Inventory.


Design and implementation of training or other types of interventions

Executive (1:1) coaching and team-building

Leadership development, Organisational Development, 360° performance evaluation and debriefing, Facilitation and moderation, Training-of-trainers to reduce environmental impact and improve working conditions in developing countries

Of Canadian heritage, Joyce has lived, studied, and worked in Sweden, Germany, France, Netherlands, and now Switzerland since 1992.


Eli De Friend

Eli De Friend PortraitAs a strategy and Organisational Development consultant, Eli has extensive experience accompanying large multinationals in enterprise-wide change programmes.

While training as an IT recruitment agent, he took his first formal courses in interpersonal communications 20 years ago and has integrated these skills into programme management and consulting activities.

A qualified practitioner for MBTI, GCI, NEO and FIRO-B assessment tools, Eli has facilitated workshops on strategy, knowledge management, project management, sustainable development and leadership. Since 2000, Eli has led and contributed to several internal Performance and Talent Management programmes, while “practicing what he preaches” as an executive/people manager
for firms such as DEC/Compaq (now part of HP), and Itecor.

Working languages: English, French, Italian, Spanish, and German

For a more complete account of his professional experience, refer to the detailed bio or read his articles here.

To contact Eli directly, send a mail to



Julia De Friend Miller

Julia De Friend Miller PortraitJulia has contributed to CAPRESE activities for many years and most recently collaborated on the terminal evaluation of the Transforming Tourism Value Chains project. We will update this section soon.